Billing terms & conditions

This Billing Terms and Conditions document outlines the payment and billing practices for Riva Bags.

1. Accepted Payment Methods

At Riva Bags, we offer a selection of secure payment options to provide a smooth and convenient shopping experience.

We accept the following payment methods:

  • Credit and debit cards, including Visa, Mastercard, and American Express
  • Apple Pay
  • Google Pay

All payments are processed in United States Dollars (USD).

2. Payment Processing

  • Payment must be completed at the time of purchase.
  • Orders will not be processed or shipped until full payment has been received.
  • If a payment is declined, unsuccessful, or cannot be verified, the order will not be confirmed.
  • You are responsible for ensuring that all billing information provided during checkout is complete and accurate.

3. Pricing & Currency

  • All prices displayed on the Riva Bags website are listed in United States Dollars (USD).
  • Prices may be changed at any time without prior notice.
  • The price shown at checkout will be the final product price charged for your order, excluding any later adjustments such as approved refunds.
  • Applicable taxes and shipping charges will be calculated and displayed during checkout.

4. Secure Payment Processing

  • Riva Bags uses SSL encryption and trusted third-party payment providers to help protect your transactions.
  • We do not directly store your complete credit card or payment details.
  • Payment information is securely processed by the relevant payment provider.

5. Refunds

Refunds are processed in accordance with our Refund & Return Policy.

  • Approved refunds will generally be returned to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Unauthorised or fraudulent chargebacks may be disputed.
  • If you experience an issue with your order or payment, please contact us before submitting a chargeback so we can assist you.

6. Fraud Prevention

  • Riva Bags reserves the right to cancel, delay, or place an order on hold if we suspect fraud, unauthorised activity, or unusual payment behaviour.
  • Additional identity or payment verification may be requested, particularly for high-value or unusual transactions.
  • Orders may be cancelled if the requested information is not provided or cannot be verified.

Contact Information

Store Name: Riva Bags
Warehouse Address: 2235 E. Castor Avenue
Philadelphia, PA 19134
Email: info@rivabags.com
Phone: +14842106821
Contact form: Click here
Customer Service Hours
Business Days: Monday to Friday, 8:00 AM — 5:00 PM ET (Eastern Time, USA)
Company:
Nineveh Services
78 Schans, Rotterdam, 3067AK Netherlands