Shipping policy

At Riva Bags, we want your shopping experience to be clear, simple, and reliable. This Shipping Policy explains where we ship, how long delivery usually takes, how shipping costs work, and what to do if you experience an issue with your delivery.

Shipping Locations

We currently ship to the locations available at checkout. Once you enter your shipping address, the available delivery options for your location will be shown before you complete your order.

If your country or region is not available at checkout, we may not currently be able to ship to your location.

Delivery Times

Our estimated delivery times are listed below.

Order Cut-Off Time

Orders placed after 5:00PM ET (Eastern Time, USA) may be processed on the next business day. This may add one extra business day to the total delivery estimate.

Order Processing Time

Orders are usually processed within 1–2 business days, Monday to Friday.

Transit Time

After your order has been processed and shipped, delivery usually takes around 6–8 business days, Monday to Friday.

Estimated Total Delivery Time

The total estimated delivery time is usually 7–10 business days, depending on your location, the carrier, and possible delays outside our control.

Please note that delivery times are estimates and may vary during busy periods, holidays, severe weather, customs processing, or unexpected carrier delays.

Carrier Services

We work with trusted shipping partners and carriers to deliver your order as safely and efficiently as possible.

The exact carrier may depend on your location, the product ordered, and the available shipping service.

Shipping Costs

Free Shipping

We offer free shipping on eligible orders within our available shipping regions. If free shipping applies to your order, it will be shown at checkout.

Paid Shipping

If shipping fees apply to your order or location, the cost will be calculated and clearly displayed at checkout before you complete your purchase.

Delivery Issues

If your order is delayed, missing, or appears to be lost in transit, please contact us as soon as possible. We will do our best to help you check the status of your shipment and find a suitable solution.

Please make sure that your shipping address is complete and correct before placing your order. Riva Bags is not responsible for deliveries made to an incorrect address provided by the customer.

If you notice an address error after placing your order, contact us immediately. We cannot guarantee that the address can still be changed once processing has started.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and, where available, a tracking link.

Please allow some time for the tracking information to update after receiving the email. You can use the provided tracking link to follow your package during delivery.

Contact Information

Store Name: Riva Bags
Warehouse Address: 2235 E. Castor Avenue
Philadelphia, PA 19134
Email: info@rivabags.com
Phone: +14842106821
Contact form: Click here
Customer Service Hours
Business Days: Monday to Friday, 8:00 AM — 5:00 PM ET (Eastern Time, USA)
Company:
Nineveh Services
78 Schans, Rotterdam, 3067AK Netherlands