Privacy policy

Last updated: July 6, 2026 

This Privacy Policy explains how Riva Bags collects, uses, and discloses your personal information when you visit or make a purchase from Riva Bags. 

Please read this Privacy Policy carefully so you understand how your information is handled.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

When changes are made, we will publish the updated version on our website and revise the “Last updated” date shown above.

How We Collect and Use Your Personal Information

To operate, provide, and improve our services, we collect personal information from a variety of sources, as described below.

We may use your information to communicate with you, process and fulfil orders, provide customer support, comply with legal obligations, enforce our Terms of Service, prevent fraud, and protect our customers, website, and business.

What Personal Information We Collect

Information You Provide Directly

We may collect personal information that you provide to us, including:

  • Contact details, such as your name, address, telephone number, and email address.
  • Order details, including your billing address, shipping address, purchased products, and payment confirmation.
  • Account information, including your username, password, and security details.
  • Customer service enquiries, feedback, reviews, and other communications with us.

Information Collected Automatically

When you visit or interact with our website, we may automatically collect certain information through cookies and similar technologies.

This may include:

  • Device information.
  • Browser information.
  • IP address.
  • Pages and products viewed.
  • Website interactions.
  • Usage and analytical data.

Information from Third Parties

We may receive personal information from third parties that help us operate our website and provide our services, including:

  • Payment providers.
  • Shipping and fulfilment partners.
  • Website and e-commerce platforms.
  • Marketing and advertising partners.
  • Analytics providers.
  • Social media platforms.
  • Other vendors and service providers.

How We Use Your Personal Information

We may use your personal information:

  • To process payments, orders, returns, and refunds.
  • To prepare, fulfil, and deliver your purchases.
  • To send order confirmations, shipping updates, and account-related communications.
  • To provide customer service and respond to enquiries.
  • To improve our website, products, collections, and shopping experience.
  • To personalise content and product recommendations.
  • For marketing and advertising purposes, where permitted by law.
  • To detect, investigate, and prevent fraud or other unlawful activity.
  • To protect the security of our website, customers, and business.
  • To comply with applicable legal and regulatory requirements.

Cookies

We use cookies and similar tracking technologies to operate our website, improve functionality, analyse performance, remember your preferences, and personalise content and advertising.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how parts of our website function.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

How We Disclose Personal Information

We may disclose your personal information to:

  • Service providers and employees who perform services on our behalf.
  • Payment, shipping, fulfilment, website hosting, analytics, marketing, and customer support providers.
  • Business and marketing partners, where permitted by law.
  • Affiliates within our corporate group.
  • Professional advisers, such as lawyers, accountants, and insurers.
  • Government authorities, regulators, courts, or law-enforcement agencies where required by law.
  • A buyer, investor, or successor in connection with a merger, acquisition, restructuring, or sale of the business.

We do not sell sensitive personal information or disclose it for purposes beyond those permitted by applicable law without your consent.

Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, or services that are not owned or operated by Riva Bags.

We are not responsible for the content, security, privacy policies, or practices of those third parties. We recommend reviewing their privacy policies before providing any personal information.

Children’s Data

Our services are not intended for children, and we do not knowingly collect personal information from children.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so we can review and, where appropriate, delete the information.

Security and Retention of Your Information

We use reasonable administrative, technical, and organisational safeguards to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to:

  • Provide our services.
  • Complete transactions.
  • Maintain financial and business records.
  • Resolve disputes.
  • Prevent fraud.
  • Comply with legal, contractual, tax, and regulatory obligations.

Your Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Request a copy of your information in a portable format.
  • Restrict or object to certain processing activities.
  • Withdraw your consent where processing is based on consent.
  • Object to direct marketing.
  • Lodge a complaint with a relevant data protection authority.

To exercise your rights, contact us using the details below. We may need to verify your identity before processing your request.

International Users

Your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Where required, we use appropriate safeguards to protect international data transfers in accordance with applicable data protection laws.

Contact Information

Store Name: Riva Bags
Warehouse Address: 2235 E. Castor Avenue
Philadelphia, PA 19134
Email: info@rivabags.com
Phone: +14842106821
Contact form: Click here
Customer Service Hours
Business Days: Monday to Friday, 8:00 AM — 5:00 PM ET (Eastern Time, USA)
Company:
Nineveh Services
78 Schans, Rotterdam, 3067AK Netherlands