Terms of service
This website is operated by Riva Bags. Throughout this website, the terms “we,” “us,” and “our” refer to Riva Bags. By visiting our website, browsing our collections, or placing an order, you agree to follow the terms, conditions, notices, and policies described on this page.
These Terms of Service apply to all visitors and users of our website, including customers, browsers, suppliers, merchants, and anyone who interacts with our services.
Please read these terms carefully before using our website. If you do not agree with these terms, you should not use our website or purchase products from us.
Online Store Terms
By using our website, you confirm that you are legally permitted to do so in your country or region. If you are under the legal age of majority in your location, you must have permission from a parent or legal guardian.
You may not use our products, website, or services for any unlawful or unauthorised purpose. You also agree not to violate any applicable laws or regulations while using our website.
Any misuse of our website or violation of these terms may result in the suspension or termination of your access to our services.
General Conditions
We reserve the right to refuse service to anyone at any time, where permitted by law.
You understand that certain information you provide may be transferred across networks and adapted to meet technical requirements. Payment information, including credit or debit card details, is handled securely and encrypted during transmission.
You may not copy, resell, reproduce, duplicate, or exploit any part of our website, products, content, or services without written permission from Riva Bags.
Accuracy of Website Information
We do our best to keep the information on our website clear, accurate, and up to date. However, we cannot guarantee that all information will always be complete, current, or free from errors.
The information on this website is provided for general use and should not be relied upon as the only source for making decisions. Product details, prices, availability, measurements, materials, and descriptions may be updated or corrected when necessary.
Changes to Products, Services, and Prices
Product prices may change without prior notice. We may also update, modify, suspend, or discontinue parts of our website, collections, products, or services at any time.
Riva Bags is not responsible for changes, price updates, suspensions, or discontinuations of products or services, except where liability cannot legally be excluded.
Products and Availability
Some products may only be available online through our website. Product quantities may be limited and are subject to availability.
We aim to display the colours, materials, textures, sizes, and details of our bags and accessories as accurately as possible. However, colours and appearance may vary slightly depending on your screen settings, device, lighting, or photography.
Product measurements may vary slightly due to the way items are measured or manufactured.
Returns and exchanges are handled according to our Refund & Return Policy.
Billing and Account Information
We reserve the right to refuse, limit, place on hold, or cancel any order placed through our website. This may include orders that appear to be placed by dealers, resellers, distributors, or accounts suspected of fraudulent, unauthorised, or unusual activity.
You agree to provide complete, accurate, and up-to-date billing, shipping, contact, and account information when placing an order. This helps us process your payment, contact you when necessary, and deliver your purchase correctly.
We may contact you if additional verification is required before your order can be processed.
Third-Party Tools
We may provide access to tools, applications, payment services, or other services supplied by third parties. These tools are provided as available and without any warranty or guarantee from Riva Bags.
Your use of third-party tools is at your own responsibility. We recommend reviewing the terms and privacy policies of any third-party service before using it.
Third-Party Links
Our website may contain links to websites or services that are not owned, operated, or managed by Riva Bags.
We are not responsible for the content, accuracy, security, policies, products, or practices of third-party websites. If you choose to visit or use a third-party website, you do so at your own risk.
User Comments, Feedback, and Submissions
If you send us feedback, suggestions, reviews, photographs, ideas, or other submissions, you agree that we may use them to improve or promote our website, collections, products, services, or customer experience, where permitted by law.
You agree not to submit anything that is unlawful, abusive, misleading, harmful, defamatory, discriminatory, offensive, or infringing on the rights of others.
You remain responsible for the content you submit.
Personal Information
Any personal information you provide through our website is handled in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, disclose, and protect your personal information.
Errors and Omissions
Occasionally, our website may contain errors or omissions relating to product descriptions, pricing, promotions, discounts, shipping information, availability, measurements, or other content.
We reserve the right to correct errors, update information, change details, or cancel orders if information on the website is inaccurate, including after an order has been placed.
Where an order is cancelled after payment, any applicable refund will be issued in accordance with our policies.
Prohibited Uses
You may not use our website or services for:
- Any illegal or unauthorised purpose.
- Violating laws, rules, or regulations.
- Infringing intellectual property or other legal rights.
- Uploading or distributing viruses, malware, or harmful code.
- Collecting personal information from others without permission.
- Sending spam, scams, or misleading information.
- Interfering with the security, performance, or proper operation of our website.
- Attempting to gain unauthorised access to our systems or customer accounts.
- Any abusive, discriminatory, harmful, deceptive, or fraudulent activity.
We reserve the right to suspend or terminate access to our website or services if prohibited use is detected.
Disclaimer of Warranties and Limitation of Liability
We aim to provide a smooth, secure, and reliable shopping experience. However, we cannot guarantee that our website or services will always be uninterrupted, secure, accurate, or error-free.
To the fullest extent permitted by law, Riva Bags is not responsible for direct, indirect, incidental, special, or consequential loss or damage resulting from the use of our website, products, or services.
Nothing in these Terms of Service excludes or limits any rights or liability that cannot legally be excluded under applicable consumer law.
Indemnification
You agree to compensate and hold Riva Bags, its affiliates, employees, contractors, service providers, and representatives harmless from claims, damages, losses, liabilities, or expenses arising from:
- Your misuse of our website or services.
- Your violation of these Terms of Service.
- Your violation of applicable law.
- Your infringement of third-party rights.
This applies only to the extent permitted by law.
Severability
If any part of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will continue to remain valid and enforceable.
Termination
These Terms of Service remain in effect unless ended by either you or Riva Bags.
We may suspend or terminate your access to our website or services if we reasonably believe that you have violated these terms, engaged in prohibited activity, or misused our website.
Any obligations or liabilities that arose before termination will continue to apply where relevant.
Entire Agreement
These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, Billing Terms & Conditions, and other published policies, form the complete agreement between you and Riva Bags regarding the use of our website and services.
Governing Law
These Terms of Service are governed by the laws of the Netherlands, unless mandatory consumer law in your country or region provides otherwise.
Changes to These Terms
We may update these Terms of Service from time to time. The latest version will always be published on this page.
By continuing to use our website after changes are posted, you agree to the updated terms.
Contact Information
Store Name: Riva Bags
Warehouse Address: 2235 E. Castor Avenue
Philadelphia, PA 19134
Email: info@rivabags.com
Phone: +14842106821
Contact form: Click here
Customer Service Hours
Business Days: Monday to Friday, 8:00 AM — 5:00 PM ET (Eastern Time, USA)
Company:
Nineveh Services
78 Schans, Rotterdam, 3067AK Netherlands