Most orders are prepared for shipment within 1–2 business days. After your order has been processed, delivery generally takes an additional 6–8 business days, depending on the destination and shipping carrier.

In total, orders usually arrive within 7–10 business days. Orders submitted after 5:00 PM ET (Eastern Time, USA) may begin processing on the next business day, which can extend the estimated delivery time by one business day.

We currently ship exclusively within the United States. For more information about delivery times and shipping, please visit our Shipping Policy.

You can request a return within 30 days after receiving your order. Items must be unused, in their original condition, and returned with the original packaging, tags, and accessories.

Please contact us before sending anything back, so we can provide the correct return instructions.

Payments may be declined by your bank, card provider, or payment provider for security or authorization reasons. Please check your payment details or try another payment method.

If the issue continues, contact your bank or payment provider for more information.

We aim to respond within 1–2 business days. During busy periods, response times may be slightly longer, but we will always do our best to help as soon as possible.

Customer Service Hours
Business Days: Monday to Friday, 8:00 AM — 5:00 PM ET (Eastern Time, USA)

You can contact us through our Contact page or by emailing us at:
info@rivabags.com

Please include your order number if your question is about an existing order, so we can help you faster.

Yes. Payments are processed through secure and trusted payment providers. We use secure checkout technology and do not store your full credit card or payment details.

No, Riva bags is an online store. This allows us to offer a wider selection of bags online.

We use personal information to process orders, arrange shipping, provide customer support, improve our services, prevent fraud, and communicate important order or policy updates.

For more details, please visit our Privacy Policy.

Yes, our website may use cookies and similar technologies to improve your shopping experience, analyze website performance, and support basic website functions.

You can manage cookies through your browser settings, but disabling cookies may affect how the website works.

No, we do not charge a restocking fee for accepted returns.

We accept secure payment methods shown at checkout. This may include credit cards, debit cards, Apple Pay, Google Pay, and other available payment options depending on your region.

All available payment methods will be displayed before you complete your order.

Some items may not be eligible for return for hygiene or safety reasons. If an item is non-returnable, this will be clearly stated on the product page.

Items that are used, damaged, missing original packaging, or not in their original condition may not be accepted.

Once we receive and inspect your return, we will notify you about the status of your refund. If approved, your refund will be processed to your original payment method.

Refunds usually appear within up to 7 business days, depending on your bank or payment provider.

Yes, exchanges may be possible depending on the product and availability. Please contact our support team with your order number and the item you would like to exchange.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the product and packaging. We will review the issue and help you with a suitable solution, such as a replacement or refund where applicable.

If the product is defective, damaged, or incorrect, return costs will not be charged to the customer.

If you are returning an item because you changed your mind, ordered the wrong item, or no longer want it, the return shipping cost is the customer’s responsibility.

Original shipping costs are non-refundable.

Please contact us immediately at info@rivabags.com if you entered the wrong shipping address. If your order has not yet been processed, we will do our best to update it. Riva bags is not responsible for orders delivered to an incorrect address provided by the customer.

Yes, we offer free shipping on eligible orders within our shipping regions. Any shipping costs, if applicable, will always be shown clearly at checkout before payment.

Yes, you can request a cancellation within 24 hours after placing your order. Please contact us as soon as possible. If your order has already been processed or shipped, we may no longer be able to cancel it.

Once your order has been shipped, you will receive a shipping
confirmation email with your tracking number. Please allow some time for
the tracking information to update after the email has been sent. You
can go to the tracking page here.

We currently ship to the countries shown at checkout (USA). Once you enter your shipping address, the available shipping options and delivery details will be displayed before you complete your order.

For more information, please visit our Shipping Policy.

You can always find our policies separately in the footer at the bottom of the page, including our Shipping Policy, Refund Policy, Privacy Policy, Terms of Service, and Billing Terms & Conditions.

Our policies explain important information about shipping, returns, refunds, payments, privacy, and the use of our website.

Riva Bags is an online destination for stylish, practical, and versatile bags made for everyday life and special moments. Our collections bring together modern design, timeless appeal, and functional details, making it easier to find a bag that suits your outfit, your plans, and your personal style.

You can contact us through our contact page! We will be happy to assist you.