Refund policy

At Riva Bags, we want you to be happy with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward return process.

Return Policy

Return Window:
You have 30 days from the date you receive your order to request a return.

Condition:
Items must be unused, unworn, and returned in their original condition. All original packaging, tags, accessories, and included documents must be returned with the item.

Easy Returns:
Our customer service team will guide you through the return process and provide any additional instructions or assistance you may need.

Restocking Fee:
$0 — Riva Bags does not charge a restocking fee for returns.

Return Costs

Damaged, Defective, or Incorrect Items

There is no return shipping cost to the customer when:

  • The wrong item was delivered.
  • The item arrived damaged.
  • The item was damaged by the delivery carrier.
  • The item arrived defective or broken.

Please contact us as soon as possible and include your order number and clear photographs of the item and packaging.

Customer Remorse or Change of Mind

The customer is responsible for the return shipping costs when:

  • The wrong product, size, or colour was ordered.
  • The item does not meet the customer’s preferences.
  • The customer no longer wants the item.
  • The customer changes their mind after receiving the order.

Original shipping charges are non-refundable.

How to Return an Item

1. Contact Us

Email info@rivabags.com with:

  • Your order number.
  • The item you wish to return.
  • The reason for the return.
  • Photographs, where applicable.

Please wait for return authorisation before sending the item back.

2. Pack Your Item

Securely repack the item in its original packaging. Include all tags, accessories, protective materials, and documents received with the order.

3. Send It Back

Send the return using the instructions provided in your return authorisation email. You may use the carrier or shipping method recommended in that email.

Riva Bags is not responsible for returns sent without prior authorisation or to an incorrect return address.

Refund Process

Inspection

Once we receive your return, we will inspect the item to confirm that it meets the conditions outlined in this policy.

We will notify you when your return has been received and inform you whether your refund has been approved.

Refund Timing

Once approved, the refund will be issued to your original payment method.

Please allow up to 7 business days for the refund to appear in your account. The exact processing time may vary depending on your bank, card issuer, or payment provider.

Exchanges

To request an exchange for another colour, design, or product, please contact us at info@rivabags.com

Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or another suitable option.

Non-Returnable Items

For hygiene, safety, or other applicable reasons, certain products may not be eligible for return.

Any exclusions will be clearly stated on the relevant product page before purchase.

Items that have been used, worn, damaged after delivery, altered, or returned without their original tags and packaging may not be accepted.

Questions?

Please visit our FAQ page or contact our customer service team at info@rivabags.com

Contact Information

Store Name: Riva Bags
Warehouse Address: 2235 E. Castor Avenue
Philadelphia, PA 19134
Email: info@rivabags.com
Phone: +14842106821
Contact form: Click here
Customer Service Hours
Business Days: Monday to Friday, 8:00 AM — 5:00 PM ET (Eastern Time, USA)
Company:
Nineveh Services
78 Schans, Rotterdam, 3067AK Netherlands